Privacy Policy

We collect information you provide directly: your name, email, phone number, language preference, and any details you share when submitting an inquiry, registering for an account, or contacting an agent.

We collect technical information automatically: IP address, browser type, device information, pages visited, time spent on site, and referral source. This helps us understand how our platform is used and improve it.

We collect listing and search activity: properties you view, save, or inquire about, search filters you apply, and agents you contact. This lets us send you more relevant recommendations.

To respond to your inquiries and connect you with the appropriate real estate agent or service.

To send you property recommendations, market updates, and service communications — only where you have opted in or where it is necessary to fulfill our agreement with you.

To improve our platform, develop new features, prevent fraud, and analyze aggregate usage patterns.

To comply with our legal obligations under UAE law and respond to lawful requests from competent authorities.

We share your inquiry details with the specific real estate agent you contacted so they can respond to you. We do not sell your personal data.

We use trusted service providers (hosting, analytics, email delivery, payment processing) who process data only on our behalf and under strict contractual obligations. Examples include Google (analytics, maps), Vercel (hosting), and email service providers.

We may disclose information when required by law, court order, or to protect the rights, property, or safety of MR HAUS, our users, or others.

Under the UAE Personal Data Protection Law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to processing, withdraw consent at any time, and request a copy of your data in a portable format.

To exercise any of these rights, email us at admin@luxurymrhaus.ae. We will respond within 30 days. If you believe we have not handled your data appropriately, you have the right to complain to the UAE Data Office.

We use cookies and similar technologies to remember your preferences, keep you signed in, and measure how our platform is used. See our Cookie Policy for details on what we use and how to manage your preferences.

Some of our service providers operate outside the UAE. When personal data is transferred internationally, we ensure appropriate safeguards are in place as required by UAE PDPL, including contractual data protection clauses with our providers.

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Inactive accounts are typically deleted after 36 months of inactivity.

We may update this policy from time to time. Material changes will be communicated by email or a prominent notice on our platform. The date at the top of this page indicates when this policy was last revised.